CRM ,
, (SaaS). , . Aite Group, 80 , - , .
, 55% - , 54% 32% .
(46%) , 16% . , 45% , , : , , .

PwC 275 67 . 60% , “2011 Global Private Banking and Wealth Management Survey”. PwC - .
PwC . .. “” , . , 25% , , . , , . 22% , , .
, PwC , 2 . 2 (. 1).

-
(CRM), - . 2 CRM . - , .
, , , - . , .

– , , . . - . .
PwC cloud computing, , - “” , (. 2). , “”, .

PwC - . - , . , 2 .
*** PwC “2011 Global Private Banking and Wealth Management Survey” , Aite Group.