(cookies). .

. 11, 2011

, , CRM

, 21 2011 0 4306 ,

CRM ,
, (SaaS). , . Aite Group, 80 , - , . 
, 55% - , 54% 32% . 
(46%) , 16% . , 45% , , : , , .   
 

PwC 275 67 . 60% , “2011 Global Private Banking and Wealth Management Survey”. PwC - . 
PwC . .. “” , . , 25% , , . , , . 22% , ,   .
, PwC , 2 . 2 (. 1). 
 

-  
(CRM), - . 2 CRM . - , .
, , , - . , . 
 

– , , . . - . . 
PwC cloud computing, , - “” , (. 2). , “”, . 
 

PwC - . - , . , 2 . 
*** PwC “2011 Global Private Banking and Wealth Management Survey” , Aite Group.

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